Iberotel Palace

After numerous but adventurous hours in the air, striking pilots, communication barriers at the airport and lost bags we arrived “slightly” frustrated in the Iberotel in El Maya Bay on Friday afternoon. From the first moment onwards we felt welcome. We booked the trip individually and therefore had no travel agent to assist us with our problems. Very shortly the reception desk (Mr. Tarek, Reception and Mrs. Nadia, Customer Service) offered their help and made things happen. Despite all the chaos in Cairo, the suitcases were found and shipped to Sharm with a delay of three days. Our remaining two weeks of holiday finally started. As of we walked into the Iberotel, we were positively surprised and felt the warm and friendly atmosphere of the hotel. The entire compound was very well maintained and clean. The hotel itself is a gem in the region, when we walked up and down the beach we were really glad about our choice, the neighboring hotels showed rubbish, run down amenities, clear signs and carelessness of typical mass tourism. The entire hard working staff, was able to provide and fulfill our little needs to our fullest satisfaction, starting with a smile, a joke and a good word. Unfortunately we do not remember every waiter’s name, but Abu Ali remains in our memories. The minor comments we had were immediately handled and followed up individually. It is not an art to bribe the waiter to get benefits during the meals, but it is an outstanding act if the managing staff actually cares about the comments and is able to implement them within shortest period. Having travelled a lot worldwide, we were pleasantly surprised to even see the General Manager speaking with the people, and ask if everything is according to the expectations. This place is not typical five star hotel, where the operators are generally following up the daily business, the numbers and the revenue – where you come and go as you booked. Generally, the hotel is visited by tourists from all over Europe and Russia, we can gladly say because of the very good reputation of the hotel, the majority of the guests acted and behaved accordingly. Multinational food, special romantic dinner on the beach, free laundry in “All-inclusive -package”, multilingual staff, big shopping facilities across the street, little hassle-free animation for people who need action during their stay ... what else? We enjoyed every day of it!

• Sport
  6
• Zimmer
  6
• Lage
  6
• Service
  6
• Pool
  6
• Strand
  6
• Essen
  6
• Hotel
  6